Shipping Impacts:

• Southern California warehouse: As stated in our last post we are still open and shipping orders. Anything in stock, coming out of our location should shipped in our normal turn around time from an initial outbound perspective.
• The nuance to the last statement is because while we are still shipping, we’ve seen carriers overwhelmed with the number of increased parcels in COVID-19 era and delivery times are slower. Please be patient while deliveries are in transit. We can’t really do anything to make things go quicker as it is in the carrier hands at that point. Interesting fact – major carriers have adjusted their language in their shipping service and they not longer guarantee deliveries in x days.
• Apparel items do not come out of our Southern California warehouse and come from a few different locations that are in reduced staff mode. This translates to slower manufacturing times along with shipping times. This is temporary during COVID-19 era and please be supportive to adjusted timelines.
  • Edit 2020-06-01: Trend looks like six weeks backlog process.
  • Edit 2020-08-10: Current trend is getting better at 2-3 weeks backlog process.
• Edit 2020-06-1 HackRF is back in stock. We do have a few products out of stock like the HackRF. That particular item is actually manufactured already, ready to go but has been sitting in the factory while China was closed for COVID-19. Now that parts of China is opening up again, every factory is trying to get parcels outbound which they tell me translates to a 2-3 week backlog impact.

Tariffs:

• I’ve been trying to avoid this topic for a while, but it hasn’t gone away. We have been getting hit with ~15% additional tariffs on imports since 2019. We’ve been shielding our customers from this as we have been trying to fight it, along with knowing that price increases are never enjoyable. Just a potential warning but we are getting to the point where we might have to increase prices to account for the tariffs as our bottom line has been impacted not only from the tariffs along but also in COVID-19 era. If the tariffs get removed/reduced we will certainly revert back in those cases on the adjusted products.

Stay safe and well. Happy hacking.

2020-03-02 Update: Trips are being canceled and we are shipping as usual.

2020-01-30 Post:

We are on the road again! Since we will be traveling for a few events, wanted to let you know when we are closed.

• Feb 10-14
• Feb 24-28  – Canceled due to COVID-19
• Mar 9-13  – Canceled due to COVID-19

All orders between those dates will be processed once we are back.

Happy hacking.

As the holiday season is coming, we wanted to let you know when we will be closed. We might also be closed for some travel to a security conference or two, but that is still TBD. For now, here is the list:

• November 1-8
• November 27-29 (Thanksgiving Break)
• December 24-25 (Christmas Break)

All orders between those dates will be processed once we are back.

Happy hacking.

Update: We will be out from November 15-26 as well while at a SANS event.

It is near that time again when the team and I will be out in Las Vegas for summer camp – Black Hat USA, Bsides LV, and DEF CON. This means orders from 7/31 to 8/14 will go out starting 8/15. Shipments might be delayed further if inventory gets sold out at the conferences. If you are out there, stop by our booth and say hello. We have several new product releases during DEF CON and we will have several contests and guest appearances. Looking forward to it!

The warehouse will be closed from 6/21 to 6/27. All orders between those dates will be processed once we are back.

The warehouse will be closed from 4/11 to 4/22. All orders between those dates will be processed once we are back.

As we are based in southern California, some outbound mail might be delayed as there are several fires in the area. The USPS service alerts page is always a good resource to see if your own area is impacted with USPS orders.

Also to note that any orders from 11/16 through 11/23 will be shipped starting on 11/26 as we are moving locations. I’m very excited about this move as it is a permanent space for us!

2018-11-23 Update: Electrical modifications were not done in time, so we haven’t got operations back up yet which translates to requiring a few more days before we are back up and running. Thanks for the understanding and staying patient with us during this move.

2018-12-02 Update: We are mainly back online and have started working on the backlog of orders. Caught up from Thanksgiving holiday orders, currently a few days out from being fully caught up. Once again, thanks for staying patient with us while we move and get things back in order. Cheers.

Once again, the team and I will be out in Las Vegas for summer camp – Black Hat USA, Bsides LV, and DEF CON. This means orders from 8/1 to 8/15 will go out starting 8/16. Shipments might be delayed further if inventory gets sold out at the conferences. If you are out there, stop by our booth and say hello. We have several new product releases during DEF CON and we will have several contests and guest appearances. Looking forward to it!

I’m heading out to Shenzhen to visit a factory that makes the some of the devices we sell. Because of that, shipments will be delayed until I can process them again when back. On the positive side, there should be some announcements that happen after the trip!

Dates of impact: June 12-June 22 (about two weeks).